Frequently Asked Questions

Everything you need to know about your Robin's Jean order

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number on the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited edition releases may be final sale.

Where are Robin's Jean products manufactured?

Robin's Jean takes pride in its craftsmanship, with many of our signature denim pieces and intricate embellishments designed and produced in the United States.

How do I care for my embellished denim?

To preserve the quality of the crystals and hardware, we recommend hand washing your jeans inside out in cold water and hanging them to dry.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.